Privacy Policy
This Privacy Policy explains how Woo Casino (“we”, “us”, “our”) collects and processes personal information when you use clubhouseplay.site (the “Website”) and related services (the “Services”) in Australia. It sets out what information we collect, why we use it, how we protect it, and how you can contact us about privacy requests.
Because features may vary (for example, account access, gameplay, and transaction functions), the specific data we process can depend on how you interact with the Website.
Personal information we may collect
Identity and contact details
This can include your name, username, date of birth (to confirm you are 18+), email address, phone number, and account identifiers if registration is available.
Usage information
We may collect information about how you use the Website, such as pages visited, interaction events, timestamps, and approximate engagement patterns. This helps us understand performance and improve the Service experience.
Device and technical information
This may include IP address, browser type, operating system, device identifiers, language settings, and security-related signals. We use this information to maintain the Website, detect suspicious activity, and troubleshoot issues.
Transaction and payment information (if applicable)
If transactions are supported, we may process deposit/withdrawal history, payment method type, payment status, and records needed for reconciliation and fraud prevention. Where possible, payment processing is handled by specialised providers so that sensitive payment details are not stored directly by us.
Support communications
If you contact us, we may keep records of emails, messages, identity verification steps, and complaint details to respond effectively and maintain service quality.
How we use personal information
We may use personal information to:
Provide and administer the Services (including account management where available)
Confirm eligibility (including the 18+ requirement) and manage account integrity
Process transactions and provide account records (if applicable)
Protect users and the platform through security checks and fraud prevention
Monitor performance, conduct diagnostics, and improve usability
Respond to support requests and manage disputes
Manage consent, cookie choices, and communication preferences (including marketing preferences where applicable)
Legal bases for processing (general approach)
Depending on context, processing may be based on:
Contract: to deliver the Services you request
Legitimate interests: to secure and improve the Website and prevent misuse, balanced with user rights
Consent: for optional cookies and certain communications where you choose to opt in
Legal obligation: to meet applicable requirements and respond to lawful requests in Australia
How we share personal information
We may share personal information with:
Service providers that support hosting, security, analytics, customer support, communications, and payment processing (if applicable)
Professional advisers (legal, compliance, or audit) where necessary
Authorities or relevant parties where required by law or where necessary to protect users, investigate fraud, or enforce our terms
We do not share personal information more broadly than needed for these purposes.
International transfers
Some service providers may process data outside Australia. Where cross-border transfers occur, we use reasonable safeguards such as contractual terms and risk-based assessments designed to support appropriate protection of personal information.
Retention
We keep personal information only as long as needed for:
Providing the Services and administering accounts
Security monitoring and fraud prevention
Handling support requests and disputes
Meeting applicable recordkeeping needs
When data is no longer required, we take reasonable steps to delete it or de-identify it.
Security measures
We use reasonable technical and organisational measures intended to protect personal information, which may include access controls, logging, monitoring, and encryption in transit where feasible. Despite these measures, no internet-based service can be guaranteed fully secure.
Your rights and choices
Depending on your circumstances and applicable requirements, you may request:
Access to personal information we hold about you
Correction of inaccurate personal information
Deletion or de-identification where appropriate
Restriction or objection to certain processing
Portability of information you provided, where feasible
Withdrawal of consent where processing relies on consent
You may also manage marketing preferences via unsubscribe options (where provided) or by contacting us.
Privacy requests and contact method
To ask a privacy question or submit a request, contact:
Email: [email protected]
We may request additional information to verify identity before completing certain requests.
18+ only; no intentional collection from minors
The Services are intended for adults aged 18+. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information to us, please contact support so we can review and take appropriate steps.
Updates to this Privacy Policy
We may update this Privacy Policy periodically. The newest version is effective when posted on clubhouseplay.site.
Contact details
Email: [email protected]
Phone: +61 8 6145 2037
Address: Level 8, 111 St Georges Terrace, Perth WA 6000, Australia