Responsible Gambling Policy

Woo Casino provides online gambling-style entertainment through clubhouseplay.site. This Responsible Gambling Policy explains our safer gambling approach, the tools you can use to control play, and guidance for seeking help if gambling begins to cause harm.

Gambling involves risk and can lead to financial loss. It should be approached as entertainment, not as a solution for financial problems.

Age restriction (18+)

You must be at least 18 years old to use the Website or gambling-related Services. If you are under 18, you must not register, deposit, or participate in any gambling activity.

Safer gambling principles

We encourage you to:

Set a spending limit before you start and keep gambling within affordable limits

Set a time limit and take breaks during sessions

Avoid gambling when distressed, tired, or impaired

Do not chase losses

Review your activity to stay aware of time and spending

Tools to help manage play

Depending on feature availability and account status, the following tools may be offered or applied upon request:

Deposit limits

Deposit limits can cap how much you deposit over a chosen period (daily/weekly/monthly). Once reached, additional deposits may be restricted until the period renews.

Loss limits

Loss limits can help restrict the amount you are willing to lose over a defined timeframe.

Session/time limits

Session controls can limit time spent on the Website or provide reminders to take breaks.

Time-outs (cooling-off)

A time-out can temporarily disable gambling access for a short period, helping you step away and reset.

Self-exclusion

Self-exclusion is a longer restriction designed for users who want a sustained break. During the exclusion period, access to gambling features should be blocked. If reinstatement is available, it is typically not immediate and may require additional confirmation steps.

Account closure

You can request permanent account closure. Limited information may be retained for security, dispute resolution, and recordkeeping purposes.

How to request limits or exclusion

To request deposit/loss/time limits, a time-out, self-exclusion, or account closure:

Email: [email protected]

Phone: +61 8 6145 2037

To protect account security, we may request verification details before applying restrictions.

Recognising risk: warning signs

Warning signs can include:

Gambling longer or spending more than planned

Borrowing money or using credit to gamble

Hiding gambling or feeling guilty about it

Irritability or anxiety when not gambling

Gambling affecting relationships, work, sleep, or responsibilities

Repeatedly trying to "win back" losses

If you notice these signs, consider using self-exclusion tools and speaking with a qualified professional.

Getting help and professional support

If gambling is causing distress or financial harm, consider seeking confidential support from a licensed counsellor, healthcare provider, or other qualified professional in Australia. Professional support can help you develop practical strategies and coping tools.

Protecting minors and shared-device guidance

If you share a device or connection:

Use device passcodes and separate user profiles

Do not save passwords in browsers

Log out after each session

Keep payment methods private

Consider device-level parental controls to prevent access by minors

Adults are responsible for preventing minors from accessing the Website.

Operational approach

We may use reasonable operational measures to detect potentially risky play patterns (for example, extended sessions or frequent deposits). These patterns are not a diagnosis. Where appropriate, we may provide reminders about safer gambling tools and options.

Updates to this Responsible Gambling Policy

We may update this policy to reflect changes to tools, services, or operational practices. The latest version applies once published on clubhouseplay.site.

Contact

Email: [email protected]

Phone: +61 8 6145 2037

Address: Level 8, 111 St Georges Terrace, Perth WA 6000, Australia